fb877's Privacy Policy

1 Introduction

fb877 ("we", "us", or "the platform") provides a trusted online betting and casino service for players in Bangladesh. When you use the fb877.cam website, create an account, or use any of our services, you are considered to have agreed to the terms of this privacy policy.

Our goal is to handle your personal information with complete transparency. This policy explains what types of information we collect, why we collect it, how we use it, and what rights you have over your information. We believe transparent communication is the foundation of trust.

2 What Information We Collect

fb877 collects only the information necessary to operate our services properly and to provide you with a safe and improved experience.

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — only users aged 21 and above may use the service).
• Email address and account username.
• Password (stored in encrypted form — never readable in plain text).

2.2 Transaction Information

• Deposit and withdrawal records and payment method details (bKash, Nagad, Rocket, Upay numbers).
• Transaction history, amounts, and dates.
• Bonus and promotion usage information.

2.3 Technical and Usage Information

• IP address, browser type, and operating system information.
• Device ID and login timestamps.
• Your activity on the site, such as which games you played and how long you used the site.
• Cookies and local storage data.

2.4 Communication Information

• Content of messages sent via live chat and email.
• Support requests and complaint records.

3 Purpose of Using Your Information

fb877 uses the information collected from you for the following specific purposes:

• Account management: Creating, verifying, and maintaining your account.
• Identity verification: Age verification and fraud prevention.
• Financial transaction processing: Handling deposits, withdrawals, and bonuses.
• Customer support: Providing 24/7 live chat and email support.
• Security assurance: Detecting and preventing suspicious activity.
• Service improvement: Analyzing and enhancing the user experience.
• Responsible gaming: Identifying problematic behavior and providing assistance.
• Legal obligations: Complying with applicable laws and regulations.

4 Cookies Policy

The fb877 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help our site operate more effectively.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, perform security checks, and save user preferences. Without these cookies, the site will not function properly.

4.2 Functional Cookies

These are used to remember your language preferences, screen settings, and gaming preferences, so you do not have to reconfigure them each time you visit the site.

4.3 Analytics Cookies

Anonymous statistics are collected to understand which parts of the site are used most and to improve the quality of our services. This information does not directly identify you.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect some functionality of the site.

5 Information Sharing and Disclosure

fb877 never sells your personal information to third parties or discloses it for commercial purposes. Information may be shared in the limited circumstances described below:

5.1 Third-Party Service Providers

Necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay), technology services, and security verification. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Required information may be disclosed in response to court orders, legal investigations, or legitimate requests from regulatory authorities.

5.3 Fraud Prevention

Information may be shared with relevant authorities to prevent money laundering, fraud, or other unlawful activity.

6 Data Security Measures

fb877 follows industry-standard technologies and practices to protect your information. Our security framework includes the following layers:

• SSL encryption: All data exchanged on the site is protected by SSL/TLS encryption, preventing third parties from reading your information.
• Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-factor authentication: An identity verification step at login for added account security.
• Server security: Our servers operate in a secure environment and undergo regular security audits.
• Employee access controls: Only authorized staff may access user information, and only within a limited scope.

Please keep in mind that no platform can guarantee complete security on the internet. You should also stay vigilant — keep your password private and contact us if you notice any suspicious activity.

7 Data Retention Period

fb877 retains your personal information only for as long as necessary. The following criteria are applied:

• Information for active accounts is retained for as long as the account remains open.
• Certain information may be kept for a defined period after an account is closed due to legal obligations.
• Transaction and financial records are retained in accordance with applicable financial regulations.
• Customer support records are kept for a reasonable period after an account is closed.
• After the defined period, information is securely deleted or anonymized.

8 Your Rights Over Your Information

As a user of fb877, you have the following rights over your personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect, contact us to have it corrected. Some information can also be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal or regulatory obligations.

8.4 Right to Object to Processing

You have the right to object to marketing communications or personal profiling.

8.5 Right to Data Portability

You may request your information in a structured, commonly used format.

To exercise any of the above rights, contact us at: [email protected]. We will process your request as quickly as possible.

9 Protection of Minors

fb877 strictly provides services only to individuals aged 21 and above. We do not knowingly collect personal information from minors.

Age is verified at the time of registration. If for any reason a minor's information enters our system, we will delete it immediately and close the associated account. If you believe a minor's information has been collected, please notify us at [email protected].

10 Third-Party Game Providers and Services

fb877 offers games from various providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers may process limited technical data (such as game session data) to operate their games. However, your personally identifiable information is not shared with them.

Payment gateways (bKash, Nagad, Rocket, Upay) handle the information required to process transactions. These services have their own privacy policies, which apply on their respective platforms.

11 Changes to the Privacy Policy

fb877 may update this privacy policy from time to time. If any significant changes are made, we will post a notice on the website or inform you via your registered email.

Continuing to use the site after changes have been made means you are considered to have accepted the updated policy. We recommend that you revisit this page from time to time. The "Last Updated" date shown at the top of the page always indicates the date of the most recent change.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 on any page of the website.

We aim to respond to user inquiries as quickly as possible. Your privacy is of the highest importance to us and we are always committed to resolving your concerns.